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Privacy Policy

We recognize the paramount importance of protecting your personal data, and therefore we collect and process only the data that is necessary for our activities. We process personal data in a legal, transparent and conscientious manner, for predetermined purposes and only to the extent necessary to achieve our goals. When processing personal data, we strive to ensure their accuracy, security, confidentiality, proper storage and protection.

When processing your personal data, we comply with the requirements of the General Data Protection Regulation (further referred to as the “GDPR”), the law on the legal protection of personal data of Spain, as well as the requirements for processing personal data set forth in other legal acts.

1. WHAT IS THIS DOCUMENT?

1.1. This Privacy Policy (hereinafter - the Privacy Policy) determines the conditions for ensuring confidentiality when you use the Site. In this Privacy Policy “Site” refers to the website https://services24.es.

1.2. Read this Privacy Policy carefully to find out how we process your personal data, where we get it from and what your rights as a subject of personal data are.

1.3. If you use the Site, you have read and agreed to this Privacy Policy, as well as the purposes, methods and procedures for processing your personal data contained in it. If you do not agree with the Privacy Policy, you do not have the right to use the Site.

1.4. The term "personal data" used in this Privacy Policy means any information that allows to identify you - directly or indirectly establish your identity. Personal data is surname, first name, date of birth, postal or email address, residence data and Internet identifier, your inherent qualities, and others.

1.5. The Privacy Policy applies to all persons visiting the Site, as well as actions that one can perform on the Site.

2. WHO ARE WE?

2.1. The Site is maintained and managed by SiteWays Iberia SL, legal entity code B67032672, address C/ REINA, 78. Valencia 46011, Spain. Email address of the person responsible for the protection of personal data [email protected]

2.2. In accordance with the provisions of legal acts, we are the managers of your personal data.

3. WHAT PRINCIPLES DO WE FOLLOW?

3.1.  When processing your personal data, we:

a) will comply with the requirements of existing and applicable legal acts, including the GDPR;

b) will process your personal data in a legal, fair and transparent manner;

c) will collect your personal data for established, clearly defined and legal purposes, and will not process them in a manner incompatible with these purposes, except as permitted by legal acts;

d) will take all reasonable measures to ensure that personal data that is inaccurate or incomplete, taking into account the purposes for which it is processed, is immediately corrected, supplemented, suspended or destroyed;

e) will store it in such a way that your identity can be established no longer than is necessary for the purposes for which personal data is processed;

f) will not provide personal data to third parties and disclose them, except as specified in the Privacy Policy or in applicable legal acts;

g) guarantee that your personal data is processed in a way that ensures proper security of personal data through appropriate technical or organizational means, including protection against data processing without permission or from illegal data processing and from unintentional loss, destruction or damage.

4. HOW DO WE COLLECT YOUR PERSONAL DATA?

4.1. We process your personal data in the following ways:

a) when you provide personal data to us. You provide us your personal data and other information when using the Site by writing to us or by contacting our customer service team by phone or e-mail, by sending us your complaints and / or inquiries by e-mail, by subscribing to our newsletter, etc;

b) when you use the Site. When you use the Site, certain information is automatically collected (for example, the type of browser you use, the number of visits to the Site, pages viewed, etc;

c) when we receive your personal data from other persons in accordance with the procedures established by legal acts and / or this Privacy Policy.

4.2. We can combine the data received from you with the data obtained in the process of your use of the Site with:

a) data received from you through other websites managed and administered by us (www.coches24.es, www.cochesmas.es, www.cvbanco.es, www.cvmarket.es) ) or the mobile applications of these websites;

b) data collected by us from other publicly available or accessible sources (for example, we can combine your personal data with data obtained by using cookies on the Site, or with data legally obtained from third parties).

5. WHAT PERSONAL DATA DO WE PROCESS AND FOR WHAT PURPOSES?

5.1. We process your personal data for the following purposes:

a) for registration, identification and provision of services. You provide us your personal data when you use the Site, register on it (create an account), post the content you created on the Site (for example, publish advertisments, descriptions, photos of the services you provide, etc.). We also process your personal data when you register on the Site or use it as a representative of a legal entity and / or as a contact person. For this purpose, the following personal data is processed:

Categories of data Name, surname, e-mail address, phone number, address, IP address, other content created by you and uploaded to the site (such as ads, photos, recommendations, complaints, etc.)
Duomen┼│ tvarkymo teisinis pagrindas Agreement (Terms of use)
Term of data processing 5 years from the date you last logged into your account
Data is obtained from Yourself
We provide or share data with Visitors of the Site and registered visitors when the latter and the service providers seek to contact each other by telephone and / or email regarding advertisements posted on the Site

 

b) for the provision of paid services, payments, accounting and control of settlements, debt management and collection. You provide us your personal information when you subscribe to our paid services on the Site. For this purpose, the following personal data is processed::

Categories of data Name, surname, email address, phone number, VAT identification number, data on the provision of services (e.g., start date for the provision of services, end date, duration, status, etc.), data on payments for ordered and used services, billing data and payment information (e.g. services provided, invoice date, number, amount payable or paid, invoicing and payment method, payment date, payment status, data related to debt (e.g., date of occurrence of debt, amount of debt, type of debt, etc.)
Legal framework for data processing Agreement (Terms of use)
Term of data processing 10 years from the date of receipt of payment for the service
Data is obtained from Yourself; third parties: your mobile operator, bank or electronic money institution in which you have an account;
We provide or share data with Your mobile operator, bank or electronic money institution where you have an account. We transfer the data necessary to pay for the service when we need to identify you as a user of the Site who orders a paid service on the Site; companies involved in the collection debts, which act as intermediaries in the collection of debts and to the extent that it is necessary to initiate and ensure the collection of debts;

 

c) to ensure the quality of services and communication. You provide your personal data to us by writing an e-mail or contacting our customer service team by phone, presenting your complaints, inquiries about the Site or the services we provide. For this purpose, the following personal data is processed:

Categories of data Name, surname, email address, phone number, place of residence (address), content of the complaint and / or request submitted in writing (for example, date of letter, contents, etc.), by e-mail (for example, date of email, contents, etc.), by phone (for example, phone number, telephone conversation recording, date, time and duration of a call, data provided during a call, etc.)
Legal framework for data processing The agreement (Terms of use), as well as our legitimate interest in evaluating the feedback of our customers in order to improve the quality of our work and the services provided.
Term of data processing 2 years from the day your request is submitted to us if you submit your request in writing
2 years from the day your request is submitted to us if you submit your request by e-mail
2 years from the day your request is submitted to us if you submit your request by phone
Data is obtained from Yourself; By fulfilling a request or analyzing a complaint, we can create personal data ourselves (for example, after receiving your complaint, we contact our employees regarding the actual circumstances of the complaint and record them, etc.);
We provide or share data with By fulfilling a request or analyzing a complaint, we can transfer data to companies providing legal advice, Internet connection, payment or other services.

 

d) for direct marketing purposes. Having received your consent and in order to provide you with newsletters, offers, including personal ones, and information about our services and / or goods, services and / or goods of persons or partners associated with us, or other information, we process your personal data to improve our services. If, when registering or using the Site (for example, during publishing advertisements), you consented to the use of your data for this purpose, we, in order to know you better and adapt our offers to your needs, to provide other benefits specifically designed for you, will process not only the data that identifies you, but also analyze your behavior on the Site, the history of data on services ordered. For this purpose, we use automatic data analysis and decision making, including profiling, in order to group your identifying data and / or data about services ordered on the Site, your behavior on the Site, to provide you with relevant, interesting and useful suggestions and other information. For this purpose, the following personal data is processed:

Categories of data Name, phone number, email address, data on the services ordered on the Site (for example, date and time of ordered services, name of services, quantity, type of services), history of personal offers presented to you and information about their use.
Legal framework for data processing Consent to receive newsletters, offers, including personal ones, and information
Term of data processing 5 years from the date of your consent to receive newsletters, offers, including personal ones, and information
Data is obtained from Yourself, including when you use the Site.
We provide or share data with Enterprises that provide information systems administration services for business management, services of administration of the Site;

For more information about the processing of personal data for direct marketing purposes, see section 6 of this Privacy Policy.

e) In order to maintain the functionality of the Site and improve it in order to offer you the best and personalized services. We use your personal data, including personal data and cookies that we collect when you use our Site, to improve and develop the Site and to provide you with better and more personalized services.

To do this, we use personal data received from you that you create when you use the Site, and / or personal data received from other persons.

For more information on how we use cookies and similar technologies, read section 7 of this Privacy Policy.

d) for other purposes stipulated by our personal data processing Rules and / or other internal documents, when we are obliged to process your personal data by legal acts or there is a legitimate interest.

5.2. We do not request or process your personal data of special categories that reveal your racial or ethnic origin, political views, religious or philosophical beliefs or membership in trade unions, as well as data about your health or your sexual life and orientation. If you, by using the Site, or otherwise (in writing, by e-mail, by phone) provide us with these data, these data will be deemed to have been provided with your consent. Accordingly, we will process this data together with your other data that you have provided in the ways specified in clause 5.1. of the Privacy Policy if such data cannot be separated or such separation would require a disproportionate amount of effort.

6. DO WE USE YOUR PERSONAL DATA FOR DIRECT MARKETING?

6.1. Having received your additional consent, we can use your personal data for direct marketing purposes to provide you with newsletters, offers, including personal ones, and information about our services and / or products, services and / or products of persons or partners related to us, which, in our opinion, may interest you. However, we will only use your personal data for this purpose with your additional consent.

6.2. For this purpose, we process your personal data specified in clause 5.1. of the Privacy Policy.

6.3. You can choose whether you allow us to use your personal data for direct marketing purposes. You can do it by:

a) when creating an announcement on the Site, ticking the consent text “I want to receive messages about new features, changes, discounts and offers on the portal” or not ticking it;

6.4. By authorizing the processing of data for direct marketing purposes, you also allow us to contact you for this purpose by appropriate means of communication (for example, by email, phone, short text messages (SMS), or other means of communication (Skype, Viber, Tegerma, WhatsApp etc.).

6.5. We can combine the information we have about you with information held by third parties.

6.6. If you consent to the use of your personal data for direct marketing purposes, we may use your personal data to analyze and improve the performance of our websites, advertising and market research, and for other marketing and commercial purposes of the company. In this case, we will use your anonymized data.

6.7. Even if you have consented to the processing of your personal data for direct marketing purposes, you can easily revoke this consent at any time to all or part of the processing of personal data. For this you can:

a) On the site, in the "My Pages" > "Messages" section, for each individual announcement, change the settings, indicating that you no longer want your personal data to be used for direct marketing, and uncheck “I want to receive messages about new features, changes, discounts and offers”.

b) communicate the refusal in the manner specified in the newsletters received by e-mail, in offers (for example, in newsletters, in offers, by clicking on the "unsubscribe" link, etc.).

c) send us a request by email: [email protected] The request should clearly indicate your name, surname and other registration data (if any). If you want to revoke your consent in this way, we may ask you to provide identification documents.

6.8. If you revoke your consent, we will try to stop processing your personal data for direct marketing purposes as soon as possible.

6.9. Consent revocation does not automatically oblige us to destroy your personal data or provide you with information about the personal data that we process, so if you want us to perform these actions, you should specify such request separately.

7. HOW DO WE USE COOKIES?

7.1. We collect information about you using cookies and similar technologies. Cookies are small files that are temporarily stored on your device’s hard drive and allow you to be recognized during other visits to the Site, save your personal browsing history, settings, adjust content, speed up your search on the Site, create a convenient and friendly site environment and make it more efficient and reliable. Cookies are a common practice when browsing sites that makes it easier to use them.

7.2. We can use cookies to collect the following information: IP address, type of web browser used, number of visits to the website, time spent on the website, demographic data and, if you accessed the Site from a third-party website, a URL link of the page.

7.3. We use the information obtained from cookies for the following purposes:

a) to ensure the functionality of the Site (for example, so that you can use the personalization of the Site);

b) so that we can improve and develop the Site to better meet your needs;

c) for the development of services and the analysis of use of the Site;

d) for market targeting.

7.4. We can combine information obtained through cookies with information received about you in other ways (for example, combine information about the use of the Site with the personal data provided by you), without violating legal acts.

7.5. The following cookies may be used on the site:

a) technical cookie files – cookies that are necessary for the operation of the Site;

b) functional cookie files – cookies that, despite the fact that they are not required for the functioning of the Site, significantly improve the operation, quality and user experience of the Site;

c) analytical cookie files – cookies that are used to prepare a statistical analysis of the navigation methods of users of the Site; The data collected by these cookies is used anonymously;

d) Target or advertising cookie files – cookies that are used to display offers or other information that might interest you;

e) Social network cookie files – cookies that are necessary in order to use the Site information on your social profile account.

7.6. All information about cookies used on the Site, their purpose, validity and data used is given [here / in the table below:]

Cookie file Name of cookie file  Purpose of data processing Moment of creation Validity Data used
Remembering a registered user remember-me Connect a user to the account without login and password When the user logs in 30 days Unique ID
Application apps Identify that the user is using an application When the user enters the Site through a mobile application    
Closing the message about the use of cookies cookies-policy Remember that the user has closed the cookie usage message window Message close 5 years  

Cookies used by SERVICES24.ES for statistical tools:

Cookie file Name of cookie file Validity
apis.google.com NID 7 months
ls.hit.gemius.pl Gdyn 8 years
accounts.google.com NID 7 months
tpc.googlesyndication.com Gdyn 5 years

 

Third parties that may use cookies with respect to Customers for marketing and advertising purposes:

Cookie provider name Cookie provider activity / purpose of use More information and cookie file management
Google „DoubleClick for Publishers“ Billboard broadcasting solutions https://www.google.com/policies/technologies/cookies/
https://www.google.com/policies/technologies/managing/

 

7.7. You can give consent to the use of cookies in the following ways:

a) By not deleting them and / or not changing your browser settings so that it does not accept cookies;

b) By clicking on the “I agree” label on the link (on the panel) about cookies presented on the Site;

7.8. You may withdraw your consent to the use of cookies at any time. You can do this by changing your web browser settings so that it does not accept cookies. How to do this depends on your operating system and web browser. You will find more information about cookies, their use and refusal options at http://AllAboutCookies.org or https://google.com/privacy_ads.html.

7.9. In some cases, in particular disabling, refusing or deleting technical and functional cookies can slow down browsing speed on the network, limit operation of certain functions of the Site, and block access to the Site.

8. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

8.1. We guarantee that your personal data will not be sold, provided or otherwise illegally transferred to third parties or used for any other purposes other than those for which they were collected. We will not transfer your personal data in any other way, except in accordance with this Privacy Policy or applicable legal acts. However, we reserve the right to provide information about you if we were required to do so in the manner prescribed by law, or if we were required to do so at the request of lawfully operating law enforcement agencies or criminal prosecution authorities.

8.2. We can transfer your personal data to companies that help us in our activities, as well as in direct marketing. We require that such partners process your data only in accordance with our instructions and applicable data protection laws. With these persons, we conclude contracts that oblige the parties to strictly comply with the requirements for the protection of personal data.

8.3. We may disclose the information we collect about you to the following third parties:

a) Third parties - service providers (for example, technical service providers performing our contracts with these service providers, including provision of services for the purpose of newsletters or other marketing activities);

b) Third-party service providers, whose services we usually use for data storage, telecommunications and website hosting.

8.4. The above-mentioned service providers have limited access to your data – they cannot use this data for any other purpose than to provide services to us.

8.5. The list (not final) of persons and their categories to which we transfer your personal data is provided in paragraph 5.1 of this Privacy Policy separately for each purpose of using personal data.

9. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

9.1. We do not store your personal data for longer than is required by the purposes for which the data is processed or provided for by legal acts, if they specify a longer period of data storage.

9.2. We strive not to store outdated, irrelevant personal data, therefore, when updating, only the most relevant information is stored. Historical information is stored if it is required by the procedure established by legal acts or it is necessary to carry out our activities.

9.3. Paragraph 5.1 of the Privacy Policy sets the terms of storage of your personal data separately for each purpose of using personal data.

10. HOW DO WE KEEP YOUR PERSONAL DATA?

10.1. The data we collect from you will be located in the European Union (EU), but may also be transferred or stored outside the EU. They can also be processed by our staff or the staff of our suppliers operating outside the EU. When transferring your data outside the EU, we will take all necessary measures to ensure the safe processing of your data in accordance with this Privacy Policy.

10.2. Unfortunately, the transmission of information over the Internet is not completely secure. Although we make every effort to protect your personal data, we cannot guarantee the security of your data when transferring data to the Site – you assume all risk associated with the transfer of data to the Site. When we receive your data, we will apply strict procedures and security measures to protect your data from illegal access.

10.3. In the unlikely event that we become aware of a breach of your personal data security that could pose a significant threat to your rights or freedoms, we will notify you immediately as soon as we become aware of it and determine what information has been accessed.

11. EXTERNAL WEBSITES

11.1. 1. The site may contain links to external sites - sites of our business partners or sites advertising our services and / or products. By clicking on such links to any of the sites, please note that these sites and services that you access have their own privacy policies, and we are not responsible and do not assume any obligations for these policies or for personal data collected on these sites or in the provision of services, such as contact details or location data. Review these policies before submitting personal data to these sites or using any services.

12. WHAT RIGHTS DO YOU HAVE?

12.1. We will try to guarantee the exercise of your rights as a subject of personal data and to ensure all conditions for the effective exercise of these rights, but we reserve the right not to fulfill your requirements when it is necessary to ensure:

a) Fulfillment of our legal obligations;

b) state security or protection;

c) public order, warning, investigation, crime detection or prosecution;

d) important economic or financial interests of the state;

e) prevention, investigation and detection of violations of official or professional ethics;

f) protection of your rights and freedoms or the rights and freedoms of others;

g) You can submit your complaints regarding the exercise of your rights to us personally, by mail or by electronic means of communication. After receiving your request, we may ask you to provide identification documents, as well as other additional information related to the request;

h) After receiving your request, we will respond to you within 30 calendar days from the date of receipt of your request and the submission of all documents required to respond.

12.2. We will try to guarantee the exercise of your rights as a subject of personal data and to ensure all conditions for the effective exercise of these rights, but we reserve the right not to fulfill your requirements when it is necessary to ensure:

a) Fulfillment of our legal obligations;

b) state security or protection;

c) public order, warning, investigation, crime detection or prosecution;

d) important economic or financial interests of the state;

e) prevention, investigation and detection of violations of official or professional ethics;

f) protection of your rights and freedoms or the rights and freedoms of others.

12.2. You can submit your complaints regarding the exercise of your rights to us personally, by mail or by electronic means of communication. After receiving your request, we may ask you to provide identification documents, as well as other additional information related to the request.

12.3. After receiving your request, we will respond to you within 30 calendar days from the date of receipt of your request and the submission of all documents required to respond.

12.4. If we consider it necessary, we will suspend the processing of your data, except for storage, until your request is resolved. With the legal revocation of this consent, we will immediately, but no later than within 30 calendar days, stop processing your personal data, except as otherwise provided in clause 12.2 of this Privacy Policy and in legal acts, i.e. when we are obliged to continue to process your data with applicable legal acts and obligations, court decisions or instructions received by us from institutions.

12.5. Having refused to fulfill your request, we will clearly indicate the basis of such refusal.

12.6. If you do not agree with our actions or with a response to your request, you can appeal our actions and decisions to the competent state authority.

13. WHO CAN YOU FILE A COMPLAINT WITH?

13.1. If you want to file a complaint about the data processing performed, send it in writing, providing as much information as possible using the contact details indicated at the end of this policy. We will cooperate with you in order to quickly resolve all issues.

13.2. If you believe that your rights have been violated according to the GDPR, you can file a complaint with our supervisory authority, the State Data Protection Agency, for more information and contact details on the inspection website. Although, first of all, we strive to resolve any disputes promptly and peacefully with you.

14. HOW WILL THIS PRIVACY POLICY BE CHANGED?

14.1. Any changes to our Privacy Policy will be published on the Site. We will let you know about them if necessary. The new terms of the Privacy Policy may also be posted on the Site, and you may need to read them and agree to them in order to continue using the Site and / or our services.

15. HOW TO CONTACT US?

15.1. Regarding all the documents related to this Privacy Policy contact us using the contacts below:

a) by mail – SiteWays Iberia SL, addressC/ REINA, 78. Valencia 46011, Spain;

b) by e-mail – [email protected]