It is always nice to get good ratings and recommendations. Even if you have more than one recommendation, you will not always be able to meet the client’s expectations. Of course, we want you to never have dissatisfied customers, but if this happens, do not be afraid, do not get lost, take a few deep breaths and do the following:

1. Read the complaint carefully, try to control your emotions..

2. Contact the customer immediately. Resolving complaints should be your priority. This way you will show that you care about the situation and take care of your customers and reputation.

3. Avoid disputes. You are a service provider, and your main goal is a satisfied customer. The client should know that you are ready to resolve the complaint peacefully.

4. Thank your customer for his opinion, as complaints can help you improve.

5. Apologize without accusations or insults. Even if the customer’s complaint is irrational, remain professional, polite and friendly. A sincere apology will ease the situation.

6. Ask what solution will be acceptable to your client. If necessary, ask more questions that will allow you to delve deeper into the situation.

7. Solve the problem immediately. Offer compensation / discount on the next order, product replacement or repair. If you delve into the question, you can definitely find the best solution

8. However, if the complaint cannot be resolved, send your opinion to the Services24.es administration by e-mail: [email protected]